Heather Phillips, MCP

President and Co-Owner

I was born and raised in Olive Branch, MS. After graduating high school, I attended Northwest Mississippi Community College where I received my degree in both accounting and information technology. In 2001, I began doing database and webpage design; soon after I received my MCP certification from Microsoft. For the past 5 years I have been a full-time mom while still doing freelance website design as well as computer training and desktop support.  My technical expertise is in Microsoft operating systems, desktop support, Microsoft Office, SOHO networking, PHP, mySQL, CMS, HTML, graphic design, and SEO.

Aside from my roles at Elite Technology Group, I am also an ambassador for the Loudon County Chamber of Commerce, a member of the SAP Coalition of Loudon County, and volunteer as co-leader with the Cub Scouts Pack 770 in Lenoir City.

Michael Phillips, MCP, MCSE, CompTia A+, IBM Certified Specialist

System Analyst and Co-Owner

I was born and raised in Loudon County.  Being interested in computers, I got my first computer, a Commodore 16 and the early 1980's.  I graduated from Lenoir City High School in 1989 and then attended Bryan College studying Psychology and Bible.  Having always been interested in technology, I refocused on home computers, hardware, and software. In 1993, I joined the TN Air National Guard (134th ARW) and trained as a Maintenance Data Analyst. 

I took my first technical  job doing medical image printing and I began learning the new technologies of Microsoft networking (NT). After four years, I took a full time position doing network domain installations across the country utilizing the latest networking technologies. During this time, I obtained my MCP and MCSE certifications from Microsoft as well as my CompTIA A+ certification. In 1999, I moved to Memphis, TN as manager of a technical support call center and soon advanced into the SAP Basis Manager position providing technical support and solutions for SAP ERP systems, IBM AIX, and Oracle databases. While in Memphis, I expanded my knowledge with Microsoft products to include all Microsoft Operating Systems, Windows Servers, Exchange Server, SQL Server, and Microsoft Office as well as non-Microsoft products such as Oracle databases, UNIX/AIX, Linux, and MAC OSX.

My areas of expertise include Microsoft, Linux, and MAC operating systems, hardware diagnostics, server and enterprise domain configuration, networking, security, disaster recovery, and web configuration. 

I also serve as the Director of Information Technology for a Knoxville-based bank and mortgage company and volunteer as the leader for Wolf Scouts for Cub Scout Pack 770 in Lenoir City.

William Goley

Web Development

I was born in Loudon County and I have lived here my whole life.  I graduated from Lenoir City High School in 2001.  I attended ITT Technical Institute majoring in Technical Project Management and E-Commerce.  In 2005, I graduated at the top of my class with honors including a Salutorian award and received my B.A. Degree in Computer Science.  I am currently pursuing my Project Management Professional (PMP) certification and planning to return to school to study for my MBA.

I began my design/management career while still attending college.  In 2001, I began work as a designer for a small design firm, soon after, I became responsible for all IT operations.  After college, I started a small dotcom company for the automotive industry utilizing my web design skills.  Through my gained success, I began to take a new look to where I wanted to take my career.  Since then, I have developed three other successful dotcom companies and have helped several other businesses build or transition their company to the online market. 

I joined Elite Technology Group in 2009 providing web development and design expertise in the areas of PHP, mySQL, CMS development, Flash, and SEO.